Scroll Top

FAQ

FAQ – Frequently asked questions
Welcome to our Frequently Asked Questions page. Here you’ll find answers to the questions most frequently asked by our customers about our archiving, document management and secure destruction services. If you can’t find the answer to your question here, please don’t hesitate to contact us directly.

We manage a wide variety of physical documents, including paper archives, files and registers. Our services are designed to meet the specific needs of a wide range of sectors, including legal, notary, insurance, finance, real estate, energy and many others.

The security of your documents is our top priority. We use advanced security measures, including 24-hour video surveillance of our facilities, strict access controls, and confidential destruction protocols to ensure the confidentiality of your information.

Yes, we offer high-quality scanning services to convert your paper documents into digital formats. This allows for easier management, quicker access to information and a reduction in the physical storage space required.

You can access your physical archive at any time by making a request via our customer service or by contacting our team directly. We offer fast re-delivery within 24 hours, either directly to your company or to another destination of your choice.

We are committed to re-delivering your archives within 24 hours. For urgent requests, we offer expedited re-delivery solutions. Please contact us to discuss the options available.

Yes, we offer secure destruction services that comply with current legislation, in particular the law of July 15, 2008. Each destruction operation is accompanied by a certificate of destruction, guaranteeing traceability and compliance.

We don’t manage digital files directly, but we do offer scanning services to convert your physical documents into digital formats. This enables you to manage these files in your own systems, facilitating access and consultation.

Our rates are tailored to the specific needs of each customer. They vary according to the quantity of documents to be managed, the services chosen (physical archiving, digitization, secure destruction, etc.), and the frequency of access required. We offer competitive rates and sliding scale pricing options for large volumes. For a personalized quote, please fill in our free quote request form.

At Smartarchives, we are committed to minimizing our environmental impact. We use energy-efficient technologies, recycle materials (paper, cardboard, etc.), and strive to integrate sustainable practices into all our operations. Visit our CSR page to find out more about our commitments to social and environmental responsibility.

If you have any further questions, please do not hesitate to contact us. We’re here to help!